Built for the whole center,
not just the trainee.
ThisGen supports the candidate, the trainee, the trainer, the supervisor, and leadership - all in one system, from the front door to the floor.
Hire
Screening and realistic job preview for better-fit candidates.
Train
High-fidelity call taking and radio simulation with immediate coaching.
Improve
Automated review and coaching for live operations while the call is still fresh.
Included across the platform: DOR & Task Sheets · Reporting · Documentation · Analytics
Train in conditions
that feel real.
Realistic voices. Local geography. Call taking and radio. Feedback while the call is still fresh.
Any Call, On Demand
Adaptive, non-scripted reps that react to the trainee. Includes language barriers, background noise, and caller distress.
Sounds Real
Voices that stutter, panic, and scream. Full diversity in age, gender, and accents to prepare for psychological pressure.
Instant Coaching
Cuts time to signoff. Trainees get immediate feedback after every call on tone, accuracy, and critical info gathering.
Real Addresses
Scenarios tailored to your jurisdiction. We integrate local maps so trainees practice where they will serve.
Automated QA
Protocol-aware analysis. Our system automatically flags missed questions and safety risks.
Analytics
Track progress over time. Visualize improvement rates to certify readiness with data.
Hire. Train. Improve.
Support the whole workforce lifecycle in one connected platform - before a candidate sits in the chair, while they learn the job, and long after signoff.
Use realistic job preview and screening to identify people who can grow into the role - before you spend weeks onboarding the wrong fit.
See PreHireRun high-fidelity call and radio simulations with immediate coaching. Track progress through DORs and task sheets without the paperwork tax.
See TrainingUse automated QA and targeted coaching to strengthen live performance sooner. Surface coaching moments while the call is still fresh.
See QASupport for the whole center.
Trainers should not have to build everything from scratch. Supervisors should not have to listen to endless audio to find a coaching moment. Directors should not have to chase documentation across disconnected systems.
For Directors
Less time lost to training, more visibility across the center, and a clearer path from hire to signoff.
For Trainers / CTOs
Realistic reps without building scenarios from scratch, plus support for DORs and task sheets.
For Supervisors / QA Leads
Faster, more consistent feedback on live calls and fewer hours buried in audio review.
For Recruiters / HR
A realistic job preview that surfaces coachability before an interview, not after onboarding.
For Schools
Class-scale, at-home access to the same engine centers use - preparing students for the real work.
Trusted for training today. Built for the whole center.
“We have shortened our time to train by as much as 40%, and our trainers state that trainees are coming to on-the-job training more well prepared than ever before.”
“ThisGen has been the best for training/recruiting!! You can be as detailed or vague as you like and AI will fill in the rest... I have yet been able to trip it up or confuse it!”
“This is a game changer for training 911 dispatchers and providing ongoing training for newer and experienced dispatchers!”
“The most valuable part for me is the ability to make mistakes without harming actual people.”
Partners
We're proud to partner with leading 911 training organizations who share our mission of better preparing telecommunicators.
Simulate Anything.
Prepare for Everything.
Choose from our premade scenarios or create your own by simply typing a description. Our platform fills in the gaps to create a full scenario.
- ✓ ADAPTABLE TO ANY TRAINING GUIDELINE
- ✓ NO COMPLICATED CONFIGURATION
- ✓ INSTANT SCENARIO GENERATION
See how ThisGen fits your center.
Hire better. Train faster. Improve performance in one connected platform.
Schedule a Demo
Book a 15-minute call with our team to see ThisGen 911 in action and discuss your agency's needs.