ThisGen
Shared Sessions · ThisGen Training

At 14:07,
it stopped being
an ordinary Tuesday.

When was the last time your whole floor worked a mass-call event at the same time?

For most centers the honest answer is “the last time it happened for real.” Shared Sessions is a safe practice for the entire center: every seat, one incident, live, for as long as it runs. Raise the pressure. The real surge shouldn’t be the first time it feels like this.

Try the simulator freeHow it works

Already a ThisGen Training customer? Start a shared session now →

// WHAT A SHARED SESSION IS

One incident. Every seat. Live.

Call takers, a dispatcher, a supervisor with director control, and a cohort watching: all in the same simulated world, from their own consoles, at the same time. Calls ring to open phones, CAD entries flow to dispatch, units go out on the radio, and the supervisor can stop the whole room with one button. This is the floor at 14:07, on a Tuesday you chose.

Shared session · Mass-call drill · Room 14 live
Holding
no calls waiting
  • Call taker 1
    J. Alvarez
    Ready · next in queue rings here
  • Call taker 2
    R. Okafor
    Ready · next in queue rings here
  • Call taker 3
    Trainee · D. Patel
    Ready · next in queue rings here
  • Call taker 4
    Open seat
    Unclaimed · calls route to the seats you filled
  • Dispatcher
    M. Chen
    Radio + units + CAD · 0 assignments
  • Supervisor
    Lt. Ortiz
    Director control
4 spectators · trainee cohort, join-muted0s
What every seat hears · radio, CAD, director
  • Waiting room open · invites sent…
A scripted replay of a 45-minute mass-call drill, compressed to 30 seconds. Seats, roles, and director actions are the real ones.
// HOW IT RUNS

Four steps from idea to debrief.

  • 01

    Build the queue

    One incident or an hour of calls. Pick from hundreds of library scenarios or write the surge your center fears most: the plant fire, the pile-up, the storm.

  • 02

    Invite the floor

    A link or a QR code. Teammates join from their own consoles and claim a seat: call taker, dispatcher, supervisor, or spectator.

  • 03

    Run it live

    Calls ring to open phones. CAD entries land in the dispatcher's queue. Units go out on the radio. One world, every console.

  • 04

    Debrief with the record

    Scores, transcripts, and audio for every seat. Replay the moment it went sideways and the moment someone fixed it.

// WAYS CENTERS RUN IT

Not only the big one.

The mass-call drill is the headline. The two-seat shift is the one centers run every week.

// The whole floor

The mass-call drill

One incident, every seat, forty-five minutes. The plant explosion that fills every line, the second alarm, the walk-up at the window. The supervisor runs it like the real thing, pauses it when the floor goes quiet in the wrong way, and resumes.

6 to 12 seats · supervisor steering · cohort watching
// CTO + trainee

The two-seat shift

A trainee on the phones, their CTO on dispatch. The CTO feels every CAD entry land, hears every missed question in real time, and can take the line to show, not tell. No roleplay voice, no one reading a script.

2 seats · CTO holds director control
// Cross-training

Swap the chairs

Call takers in the dispatch seat. Dispatchers on the phones. The fastest way to build the empathy a floor runs on: everyone learns what the handoff feels like from the other side.

4 to 8 seats · rotate each scenario
// Academy cohort

The rotation

Twelve students, six seats. Half work, half watch, swap every scenario. The instructor steers from the director panel and the whole class sees the same incident unfold.

6 seats + spectators · instructor as director
// WHO'S IN THE ROOM

Four roles. Fill what you have.

Your people take the calls and work the radio. The simulator plays everyone else: every caller on every line, and every field unit answering on the air.

  • Call takers

    Take the calls as they ring, work CAD, hear the radio. Hand a caller to another seat, hold them, call them back.

  • Dispatcher

    Works radio, units, and CAD as call takers push new incidents over. Channels, assignments, status, the live map.

  • Supervisor / trainer

    Holds director control. Pauses the room, steers what happens next, listens in, takes over a line to demonstrate.

  • Spectators

    The rest of the cohort, join-muted, watching every seat. The debrief starts before the session ends.

// RAISE THE PRESSURE

The supervisor holds the dial.

Director control is the difference between a drill and a rehearsal. The person running the room decides how hard it gets, and when to stop and talk.

The real surge shouldn't be the first time it feels like this.

Centers rehearse evacuations and active-shooter response. The one thing most floors have never practiced together is the call volume itself: the hour when every line is lit and the queue is longer than the roster. That's the hour a shared session is for.

  • Pause the room

    Freeze the callers, the units, and the timers. Coach the floor. Resume exactly where you stopped.

  • Steer what happens next

    Add a second caller at the same address. Escalate the fire. Send a walk-up to the window. The scenario bends to the lesson.

  • Listen in

    Drop onto any line without interrupting it. Note what you hear for the debrief.

  • Take over a line

    Pick up the simulated call yourself, demonstrate the technique, hand it back.

// FROM HERE

Three ways to take the next step.

// 01 · Learn more

See the whole simulator

Shared sessions are one part of the upgraded ThisGen simulator: radio dispatch, trainer mode, hold and callback, the full console.

The simulator page
// 02 · Talk to us

Book a walkthrough

Fifteen minutes. We'll open a room, put you in a seat, and run a short surge with you so you can feel it before you decide anything.

// 03 · Try it now

Take a call yourself, free

A free account runs solo sessions in the same simulator: the same callers, the same CAD. Shared sessions put a team in one room, so they come with a ThisGen Training subscription.

Start a free session

Rehearse the whole incident.

thisgen.ai/rehearse