Today we’re announcing a partnership with Replay Systems. Together we deliver every call recorded, automated scoring, human QA reviews, and on-demand simulations and training in one workflow.
What agencies get
- Comprehensive recording of voice and metadata through Replay Systems
- Automated scoring across every call with ThisGen 911 AI
- Independent evaluations from experienced QA professionals
- Immediate insights into accuracy, tone, and protocol adherence
- Realistic simulations with calls, CAD activity, radio traffic, and live mapping
- Repeatable training on-demand with actionable feedback
Why it matters
Centers today rely on sampling a few calls and manual QA. That leaves performance gaps hidden and training delayed. With this partnership, agencies see every call and trends sooner. Teams get meaningful practice exactly where they need it.
See us at TENA
John Edwards and Ryan Hurley will be at TENA on September 21–23, 2026 to talk about how this partnership works and film video demos together.
We look forward to showing you how combining recording, scoring, and human review can boost quality and readiness.